New accounts will be reviewed for creditworthiness and appropriate brand fit on a case by case basis. Until credit is established, we accept payment by Visa, MasterCard, American Express and Discover (no prepaid cards) and check. Checks must clear before shipment is released.
Wholesale customers must be a registered business or non-profit organization (libraries, schools, etc). US businesses and organizations are required to provide a Federal Tax ID number and resale #.
Wholesale accounts are not permitted to sell on Amazon.com.
Payment terms are for approved customers only. A late charge of 1.5% per month will be assessed to all past due invoices and balances. If an account is past due, no orders will not be shipped until the account’s overdue invoices are paid in full. No return authorizations for returns will be given for any past-due accounts. Returned checks are subject to a $25 service fee.
Opening order: $350
Restock order: $200
Claims for shortages or damages must be made in writing to email@example.com within 10 business days of receipt of goods.
Returned books must be new, undamaged, clean, and free of stickers and security alarms.
An RMA (Return Merchandise Authorization) number must be obtained before product is to be returned for any reason. Unauthorized merchandise returns (e.g. not accompanied with a RMA number) will not be eligible for product credit. 20% restocking fee will be applied, (unless product is returned for product quality issues).
Shipping costs are not refunded. Customer must pay all shipping expense associated with the return (unless product is returned for product quality issues).
Books must be kept in stock for a minimum of 90 days. All copies of a title should be ordered with the intention of sale. We do not encourage the purchase of display copies.
Accounts with outstanding balances will have refunds applied first to the balance.
Orders will be shipped via common carrier such as UPS. Large orders will ship LTL via pallet. If you prefer that we ship collect on your account please note this on your PO.
Shipping costs will be included on your invoice for orders and backorders. They will be calculated according to weight, destination, insurance, and method of shipping. Should you like to be contacted about shipping costs prior to shipping please note this on your PO.
Items that are put on backorder will not be cancelled unless otherwise notified. It is the customer’s responsibility to contact us to cancel the backorder. Once the backordered items are in stock, we will ship the merchandise.