Refund and Return Policy

Last updated May 04, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at shop@knowyourself.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Know Yourself 

Attn: Returns RMA

13 Portsmouth Cove

San Rafael, CA, 94901

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUND

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:  

  • Gift Cards
  • Downloadable Software Products
  • Some Health and Personal Care Items
  • For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

PLEASE NOTE

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

shop@knowyourself.com

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